Consumer Care

If you have a question about one of our products, you my be able to find the answer here. If you do not find the answer to your question, please do not hesitate to contact customer service for more information.

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Can Born Free® bottles be microwaved?
Both glass and plastic bottles can be put in the microwave for small intervals; however, we do not recommend using the microwave for warming a bottle as hot spots can develop.
What kind of plastic is used to make Born Free® Bottles?
Our Classic Bottles that have a honey (yellow) tint to them and are made out of PES (Polyethersulfone) and the Deco bottles that have a white tint (cloudy appearance) are made of Polypropylene.
Can cereal be added to formula when using a Born Free® bottle?
When cereal has to be added to a bottle, consumers should use Level 3 nipples. The Y cut can be used for thicker formulas or for children who are older. We recommend speaking to a pediatrician before adding cereal to bottles.
Can the clear lid be removed from the Twist ‘N Pop straw cups?
Yes, the clear lids on the straw cups do come off for easy cleaning. Just keep turning the clear lid to the left until it pops off. To put the lid back on, put the straw through the lid opening, put the tab in the groove and turn the lid to the right until it snaps into place. It is easier to remove and replace the lid when the cup is fully assembled because you have a better grip on the cup this way.
How should Born Free® products be sterilized?
Wash and sterilize your Born Free® products before use. Products can be sterilized by either boiling them for five-to-ten minutes in water or by using a Born Free® Tru-Clean™ Steam Sterilizer (Available August 2012)
Can Born Free® products be boiled?
Yes. All parts are designed to withstand sterilization by boiling in five-to-ten minute intervals. Please ensure that the pieces do not rest on the bottom or sides of a metal pot as this may cause them to melt.
Are the bottles dishwasher safe?
All parts of the Born Free® Feeding System are dishwasher-safe. Classic bottles can be placed on the bottom rack, but all other products should be placed on the top rack when dishwashing. Secure the smaller pieces so they do not fall to the bottom of the dishwasher and run the dishwasher as you would normally.
How should Born Free® products be maintained?
  1. Wash all Born Free® products with mild soap. Avoid antibacterial soaps and harsh cleaners that can affect the silicone in the products and cause the plastic to become brittle.
  2. Wash nipples using only your fingers and warm, soapy water. Alternatively you can use our Tru-Clean™ Bottle Cleaning System.
  3. Replace the nipples every two to three months or at the first sign of wear.
Do all Born Free® bottles come with nipples?
Yes. All 5oz Born Free® bottles come with level 1 nipples and 9oz bottles come with level 2 nipples. All nipples are made of silicone. Born Free® training and drinking cups also come with their own spouts.
Do Born Free® products contain PVC?
No. Born Free® products are free from Poly-Vinyl Chloride (PVC).

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United States and Canada

Born Free Consumer Care Department
1275 Park East Drive
Woonsocket, Rhode Island, 02895
United States of America
phone: 800-268-6237